By Rob Basso on
8/7/2012 10:22 AM
Dave Carroll was a regular guy like you and me, just a singer/songwriter from Canada
. Thanks to an incident involving United Airlines damaging his guitar and refusing to compensate him for it, he created a YouTube video to lodge his complaint publically. After an overwhelming response -to the tune of 12 million hits on his video “United Breaks Guitars
”- he’s now a published author
, consumer advocate, professional speaker and consultant to major companies about responding to customer complaints...